Fix payment issues, such as declined or incomplete transactions

If you take problems paying for Google products, yous might need to set a problem with your payments profile.

Notice the outcome you're experiencing below:

"Your transaction cannot exist completed"

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this message is followed past instructions for submitting additional data to u.s., please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments heart, and effort the transaction over again.
  • Try using a Google Play gift menu to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop figurer, endeavour the transaction using the Google product's website.
    • If you lot're using a mobile device, endeavour using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the society again.
    • Endeavor creating a new Google business relationship if yous don't already accept one and visiting the Google Shop to endeavour the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please utilize another course of payment."

Note: These steps also apply if y'all run across the mistake message "Your payment didn't get through. Delight try a unlike payment method or effort again afterward."

Try the post-obit:

  1. Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center, then try your buy over again.
  2. Make sure you accept plenty money in your account for the purchase.
  3. If you're still having problems, contact your depository financial institution to see if in that location'southward a problem with your business relationship.
  4. Try making the buy once more with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account against fraud.
  • Nosotros demand a trivial more than information to comply with European union law (European customers only).

To gear up the issue, try the following:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. Y'all might need to verify your identity earlier yous can buy anything through your Google Account.
  3. Brand sure your name, accost, and payment information are up to date.

"Unable to process payment: Low bill of fare balance"

You might non have enough funds in your account to make the payment. Check your business relationship balance or contact your banking company.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the carte before you tin employ it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary charge on your carte argument along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Look upwardly to 2 days.
    • If more than 2 days: Check your card statement. You should find a temporary charge from Google called "GOOGLE Examination," with an eight-digit code.

Card is grayed out & says "card is ineligible"

You lot can't use this card for this purchase. Endeavour to brand the buy again with a different carte du jour.

If the card yous desire to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Airtight payments contour

Learn more about what to do if y'all temporarily or permanently closed your payments profile.

If you're yet having trouble, contact support.

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